265 State Street
Los Altos, California 94022
We are also open for private appointments. Check here for available times.
For order inquiries: [email protected]
For event or general store information: [email protected]
Phone: (650) 949-3390
Frequently Asked Questions
1.1 What are your shipping options?
We currently ship nationwide and offer two shipping options: expedited shipping for $9.99 and economy shipping for $4.99. We are proud supporters and customers of the United States Postal Service!
We also currently offer free local delivery (Los Altos, Mountain View, Palo Alto, or Stanford) for all orders that are $100 or more (pretax).
1.2 What are the expected delivery times?
Delivery times vary depending on the shipping method selected:
- For expedited shipping, we typically use USPS Priority Mail. Once your order is processed and you receive a shipping notification, you should receive it within 3 business days.
- For economy shipping, we typically use USPS Media Mail, unless your order includes items other than books (which cannot be shipped media mail). Once your order is processed and you receive a shipping notification, you should receive it within 7-10 business days.
- For delivery, you should receive your order within 2-3 days of placing it.
Please note that we don't process online orders on weekends or holidays. Orders placed on weekends or holidays will be processed on the next business day.
2 Special Services
2.1 Can my order be gift wrapped?
For orders placed online, we charge $1 per item to be wrapped.
Please indicate at checkout if there are items in your order that will not be wrapped and please add to your cart the number of gift wraps to match the number of items we will wrap for you.
2.2 Do you offer gift cards?
Yes! You can purchase Linden Tree gift cards online here:
At this time, however, gift cards can only be redeemed in the store (not online).
3.1 Do you accept returns on sale items?
There are no returns or exchanges on any items sold as final sale.