Contact Us/FAQ

Address

 

265 State Street
Los Altos, California 94022

 

Current Hours

 

In-Store Shopping & Order Pickups
Wednesday-Sunday: 11am-2pm
Closed Monday and Tuesday

 

Order Pickups ONLY
Thursday: 4pm–6pm (during Farmer's Market)

 

Contact Information

 

For order inquiries: [email protected]

For event or general store information: [email protected]  

 

Phone: (650) 949-3390

 

 

Frequently Asked Questions

1 Shipping
1.1 What are your shipping options?

We currently ship nationwide and offer two shipping options: priority mail for $7.99 and media mail shipping for $4.99. Note that media mail shipping can only be used for shipping books. If your order includes other items, such as toys or puzzles, please select priority mail.

 

We also currently offer free local delivery (Los Altos, Mountain View, Palo Alto, or Stanford) for all orders that are $100 or more (pretax).

 

1.2 What are the expected delivery times?

Delivery times vary depending on the shipping method selected:

 

  • For priority mail, we use USPS Priority Mail. Once your order is processed and you receive a shipping notification, you should receive it within 3 business days.

  • For media mail, we use USPS Media Mail. Once your order is processed and you receive a shipping notification, you should receive it within 7-10 business days.

  • For delivery, you should receive your order within 2-3 days of placing it.

 

Please note that we don't process online orders on weekends or holidays. Orders placed on weekends or holidays will be processed on the next business day.

2 Special Services
2.1 Can my order be gift wrapped?

For orders placed online, we charge $1 per item to be wrapped.

 

Please indicate at checkout if there are items in your order that will not be wrapped and please add to your cart the number of gift wraps to match the number of items we will wrap for you.

 

2.2 Do you offer gift cards?

Yes! You can purchase Linden Tree gift cards online here:

 

https://www.lindentreebooks.com/gift-cards/

 

At this time, however, gift cards can only be redeemed in the store (not online).

3 Sales
3.1 Do you accept returns on sale items?

There are no returns or exchanges on any items sold as final sale.

 

Copyright 2020 Linden Tree Books
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