Contact Us/FAQ



265 State Street
Los Altos, California 94022


Store Hours


Tuesday-Friday: 10am-6pm
Saturday-Sunday: 9am-6pm
Closed Mondays


Contact Information


For order inquiries or general store information, email [email protected]. Or call (650) 949-3390.



Frequently Asked Questions

1 Shipping
1.1 What are your shipping options?

We ship nationwide and offer one flat-rate shipping options for $9.99 (regardless of the size of your order). We are proud supporters and customers of the United States Postal Service!


We also currently offer free local delivery (Los Altos, Menlo Park, Mountain View, Palo Alto, Portola Valley, or Stanford) for all orders that are $50 or more (pre-tax). Or select in-store pickup at checkout and pick up your order anytime during normal store hours. (Just give us a few hours to put your order together.)

1.2 What are the expected delivery times?

Delivery times vary depending on the shipping method selected (and assume items are in stock).


For flat-rate shipping, we typically use USPS Priority Mail. Once your order is processed and you receive a shipping notification, you should receive it within 3 business days. 


For delivery, you should receive your order within 2-3 days of placing it.


For in-store pickup, your order should be ready for pickup within 24-48 hours. Please wait to come to the store until you receive an email notification that your order is ready. Orders can be picked up anytime during our usual store hours.


Please note that we don't process online orders on weekends or holidays. Orders placed on weekends or holidays will be processed on the next business day.

2 Returns
2.1 What is your return policy?

We accept returns as long as the items are unused, undamaged, and you have a receipt (printed or email).


If you're returning within 14 days of purchase, you can get a full refund or store credit. If you're returning more than 14 days after purchase, you can still get store credit.


Sorry, no returns for plush toys, puppets, or sale items.


If you're returning an item purchased online, email us at [email protected] and let us know to expect your return. In your email, make sure to include your name, order number, and if you are looking for a refund, store credit or exchange.

3 Etcetera
3.1 Can my order be gift wrapped?

Yes! For orders placed online, we charge $1 per item to be wrapped.


Please indicate at checkout if there are items in your order that will not be wrapped and please add to your cart the number of gift wraps to match the number of items we will wrap for you.


3.2 Do you offer gift cards?

Yes! You can purchase Linden Tree gift cards online here:


Gift cards can be redeemed in-store or online.

Linden Tree Books

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